Esplanade Zagreb Hotel
Safety and Health Come First

Safety and Health Come First

Since opening its doors to guests back in 1925, the Esplanade Zagreb Hotel has been a synonym for the highest standard of service. After having reopened all the segments of its business in May this year, it has also been carrying out strict hygiene and safety measures to further protect the health of guests and hotel staff, implementing the recommendations of the Croatian Public Health Institute. "Posters with guidelines on proper behaviour, frequent and thorough washing and disinfecting of hands, premises, and surfaces, keeping social distance, distance between tables, ventilating of premises, obligation of glove and mask wearing for the staff have become our daily routine," said the Hotel's General Manager Ivica Max Krizmanić, adding: "We strive to ensure guests’ comfort during their stay and provide them with supreme service, while keeping up with state-of-the-art technology, thus enabling contactless download of menus and daily newspapers to smartphones, and through our mobile app, simple room service orders and download of smart TV remote control. We also offer contactless payment at the reception, which is now furnished with special partitions. Our Health Club and limo service implement the upmost hygienic standards, and rooms are thoroughly cleaned after guest departure and placed in 48-hour isolation. The hotel has always been known for its highest degree of dedication to detail, and guests can feel truly safe at our hotel.”


BASIC INFO - COVID-19

According to recommendations of the Croatian Institute of Public Health, and in order to protect the health of our guests and staff, the Esplanade Zagreb Hotel implements strict precautions throughout each business segment. Before arrival at the hotel, please acquaint yourself with all useful details, hygiene standards, and other information about your stay:
 
INSTRUCTIONS AND PRECAUTIONS


To prevent the spread of the coronavirus and in order to preserve your and the health of our staff, we have placed special instructions and guidelines on proper behaviour and protective measures in all public areas. If you have any questions related to precautions, please contact the Reception staff via e-mail at [email protected] or by dialling  #9 on your room phone. More information, as well as updated recommendations of the Croatian Institute of Public Health can be found at www.hzjz.hr

KEEPING DISTANCE
The hotel staff is obliged to keep a constant social distance of minimum 1.5 m when communicating with guests and other staff. Handshaking and close contact are not permitted. Please respect this measure for your and our safety.

HAND DISINFECTION
Please disinfect your hands each time you enter the hotel. For this purpose, disinfectants are found throughout the hotel and at the entrances to the bar, restaurants, health club, elevators, and business centre.

TOILETS
Toilets in public areas are equipped with soaps that contain disinfectant, disposable towels, and disinfectants for thorough hand washing. Baby changing equipment, which is disinfected regularly, can be found in the washroom at level -1.

PUBLIC SPACES AND AREAS
All public spaces and touchable surfaces are disinfected thoroughly and frequently during the day and night.

WELCOME

In order to increase protection, exceptionally during this specific situation, it is recommended that guests open the doors themselves

PARKING
To protect you and our staff, it is recommended that you park your personal vehicle yourself. Car keys that are handed over to our doorman are being disinfected and stored in safe conditions until you need them again. Parking is HRK 150 (20€) per day in the outdoor parking lot and HRK 250 (30€) per day for parking in the garage.

CHECK-IN/CHECK-OUT/CONCIERGE
At the Concierge and Reception desks, a barrier has been set up to provide protection for staff and guests. Additionally, reception staff works with protective gloves, and when needed, protective masks as well. Before and after each guest, the Reception staff thoroughly disinfects their hands, tables, partitions, handrails, and other touchable surfaces. We kindly ask you to keep your stay at the Reception area to a minimum to prevent the transmission and potential spread of virus.

ELEVATORS
We suggest that you avoid using the elevators and instead use the stairs.
Only one person at a time is allowed to use the elevator. Several people can use the elevator at the same time if they are family members or guests who share the same accommodation unit. We kindly ask you disinfect your hands when entering and exiting the elevator.

CLEANING OF ROOMS AND SUITES
The Hotel maintains the highest standards of hygiene, so the entire room and all surfaces are thoroughly disinfected during cleaning. After a guest's stay, the room is placed into 'isolation' for minimum 48 hours – first it is aerated, then thoroughly cleaned and disinfected, and then aerated again for guests’ health and safety.

SERVICE IN RESTAURANTS AND AT THE BAR
Food & Beverage staff wear protective gloves and masks in contact with guests and respect the highest hygiene standards and recommendations of the Croatian Institute of Public Health, when handling food and serving. Guests are kindly asked to disinfect their hands when entering Food & Beverage outlets. Cutlery is brought and placed on the table when guests are seated. The printed menus are for one-time use, and the QR code allows contactless download of digital menus to your own smartphone or tablet

CATERING, MEETINGS, & EVENTS
Allow our experienced team to create a truly memorable business function or gala event at the heart of one of Europe’s most intriguing cities. Flexible spaces, an abundance of natural daylight, state-of-the-art amenities. and the best catering in town will surely impress each guest at your function. Special security measures are taken when organizing each event at the Esplanade Hotel. Hands, areas, and surfaces are often and thoroughly disinfected, the distance between guests is respected, and food and beverages are served in accordance with strict hygienic and permitted standards. Contact our Meetings and Events team at: 00 385 1 4566035, 00 385 1 4566037, [email protected] or contact the Reception by dialling #9 on your room phone.


ADDITIONAL INFORMATION
If you notice fever, respiratory, or other health problems, please cancel your arrival at the Hotel to prevent the spread of potential virus infection. If you notice fever, respiratory, or other health problems while staying at the hotel, please contact the Reception by dialling #9 on your room phone. The staff will guide you through the next steps. For the COVID-19 call centre please dial tel. no. 113. Epidemiologists and other experts answer citizens' inquiries from 8 am to 4 pm every day. For general health issues, citizens can contact experts at tel. 01/20 99 087.
The pharmacy is located next to the hotel and park – 2 min. walk

HOTEL SERVICES

WI-FI
No password needed – access to the Esplanade Network is super easy! Just connect and enjoy our superfast Wi-Fi in your room, in all public areas, and on terraces. In case you prefer a password-protected Wi-Fi network, try connecting to oleander using the password esplanade.

BREAKFAST
For your protection and strict hygiene standards, we currently serve only à la carte breakfast, which you can enjoy daily at Zinfandel's Restaurant and at the Oleander Terrace.
Cost: 24€ per person per day 
Options: Kosher/halal/gluten-free
Daily: 7:00 – 11:00 am


RENT-A-CAR AND LIMOUSINE CHAUFFEUR SERVICE
Travel in elegance and comfort and arrive in style with our Limousine Service. Uniformed drivers of Oryx Rent-a-Car use protective masks and gloves, and the interior of the car as well as the outer handles are disinfected before and after each guest. We provide you with a mini disinfectant, a bottle of still water, free wireless Internet, Esplanade magazine and music of your choice. Price: from 75€ to get to the airport (approx. 30 min). For arrangements please contact the Concierge at #3555. The Oryx Rent-a-Car office is situated in the hotel (street entrance). Cars can be pre-booked at oryx-rent.hr.

BAGGAGE SERVICE
Our bellboys will happily assist you with your luggage. For assistance please contact the Front Desk at #9. Before and after each guest, the staff thoroughly disinfects their hands.

THERMOMETER AND MASKS
Basic medical equipment and a thermometer are available at the hotel Reception. If you need first aid or a mini 'must-have set' containing a protective mask, a pair of gloves, and a mini disinfectant, please contact the Reception staff or dial #9.

BUSINESS CENTRE
The business centre is located in the hotel lobby. Feel free to use a computer and printer. After each guest, the computer and all touchable surfaces are thoroughly disinfected, which is confirmed by a card with the inscription Disinfected. There is hand sanitizer inside the area, so please disinfect your hands before using the equipment.
 
MONEY EXCHANGE and ATM
We’ll be happy to exchange your money at the Reception Desk with a commission of 3%. You can also find exchange offices at the shopping centre next to the hotel. An ATM is located in the hotel lobby. Before and after use, please use hand sanitizer.

WiFi 2 Go │ Affordable, practical, fast Internet on the go
Connect to your own private WiFi 2 Go and surf carefree anywhere outside of the hotel. The device is disinfected before and after use.
Rental: 6€ (HRK 45) per day
For more info please contact the Reception Desk at #9


ESPLANADE GOURMET EXPERIENCE


HALAL AND GLUTEN-FREE CERTIFICATES
Please note that the hotel holds a Halal Certificate of Quality and can provide Halal food, accommodation, and SPA according to strict Halal standards. BOSK gluten-free standards are implemented at all stages of meal preparation. For the gluten-free offer, please ask our staff. 

ZINFANDEL’S RESTAURANT Refined dining
Treat yourself and discover exquisite cosmopolitan gourmet cuisine and contemporary Croatian dishes at the stunning Zinfandel's Restaurant, or perhaps upon the Oleander Terrace. Here you will indulge in the innovative menu of our talented celebrity Chef Ana Grgić. Be sure to try some excellent local wines, and on Sundays, treat your friends and family to our sumptuous Brunch – you’ll love it.


Serves: Breakfast/Lunch/Dinner
Mediterranean & Croatian/gluten-free, halal, & vegetarian options
Open: Daily 7 am – 10 pm
Table booking: [email protected], 00 385 1 45 666 44 or from your room #3444

www.zinfandels.hr



LE BISTRO Tastes of Parisian Chic
Celebrate seasonal produce at the relaxed Le Bistro restaurant, experience modern French panache, and try our famous hotel speciality – the legendary ‘Esplanade Štrukli’. During the summer months, you can enjoy the charming terrace and the delicious cakes from our pastry shop.

Serves: Breakfast/Coffee & Cakes/Lunch/Dinner
French & Croatian cuisine/gluten-free, halal, & vegetarian options
Menu du Jour – just 22€, 3 courses per chef’s choice with a glass of house wine, coffee, or tea
Open: 8 am – 10 pm
Table booking: [email protected], 00 385 1 45 666 11, or from your room #3411
www.lebistro.hr


ESPLANADE 1925 LOUNGE & COCKTAIL BAR
Sit back, relax, and enjoy drinks which are just a bit out of the ordinary. Not to mention, we’re also the spot for the finest coffee in town. Unwind under the branches of oleander and olive trees on our Oleander Terrace and enjoy chilled sparkling wines. Try an Orient Express inspired Afternoon Tea and have some snacks wrapped up with award-wining cocktails.
Serves: Coffee & Tea/Soft drinks/Cocktails/Alcohol/Sandwiches/Burgers/Soups/Esplanade Štrukli/Sweets
Open: 8:30 am – 10 pm
Table booking: [email protected], 00 385 1 45 666 33 or from your room #3433
www.esplanade1925.hr



ROOM SERVICE
Feeling like grabbing a bite to eat? Too tired to go out for a snack? Simply download our hotel app on your tablet or smartphone or call Room Service and we’ll take care of it. Enjoy moments of sheer indulgence when you select the finest in room dining experience.
Daily: 7 am – 10 pm
Orders: Dial #9 on your in-room phone
Browse the Room Service menu and order our finest delicacies to your room!

HEALTH CLUB ESPLANADE

An oasis of peace and relaxation
Retreat to an indulging sauna or unwind in a stimulating fitness area for free at the recently renovated Esplanade Health Club!
Pamper yourself with a full body massage, a skin or body treatment from a comprehensive range of therapies, or exercise with a personal trainer.
The gym, sauna, and massages can be accessed only with a previously scheduled appointment, so please book at least two hours in advance. Upon arrival at the Health Club area, please register and disinfect your hands. Be sure to use towels on all surfaces where you exercise or sit. Be sure to disinfect all devices you use, as well as the toilet and shower, before and after use. A maximum of four people are allowed to exercise at the gym and max. two people are allowed to be in other rooms/Health Club areas at the same time. For all hotel guests, saunas and exercise in the newly renovated fitness centre is free!

Esplanade Health Club is located at -1 level
Open: 11 am – 10 pm (Mon-Fri), 2 pm – 8 pm (Sat), 2 pm – 8 pm (Sun)
Treatments: Please check the brochure for prices, and don’t forget to contact us two hours in advance to make an appointment.
Contact: 00 385 1 4566059, 00 385 91 4566601, [email protected] or dial #9 on your in-room phone


OTHER USEFUL INFORMATION


ESPLANADE HOTEL APP
Download the hotel app from the Apple or Play Store and personalize your stay. Screen sharing, room service orders, wake-up call, promotional information, or tips on the best places to visit in Zagreb – all in one place – your smartphone.


TESLA & PORSCHE CHARGERS
Within a couple of hours, your electric Tesla or Porsche hybrid car will be charged and ready for the next adventure – for free during your stay. The chargers are located within the Esplanade Hotel and charging is also possible for other brands from the Volkswagen family. Please contact the Reception to use this service.

SMOKE-FREE POLICY
We offer a smoke-free environment. Smoking in all rooms and public areas is not permitted. A 300€ recovery will be charged to violators of this provision. Smoking is only allowed outside of the hotel and on terraces.

PRESS READER HOT ZONE

Free local and international newspapers during your stay!
Connecting you with the stories you love, from thousands of sources you trust. Just connect to our free Wi-Fi, scan the QR code, and download the Press Reader App. Happy reading!

In keeping with the glorious Esplanade tradition, our aim is to provide the highest standards of personal service,but in a friendly and relaxed manner.
We are here for you at any time. If there’s anything we can do to make your stay more pleasant, just let us know.

We all wish you a wonderful stay in the City of Hearts.

The Esplanade Team


Published: 15-06-2020